10 YEAR EXTENDED WARRANTY – XICATO XTM & XIM
Projection Lighting Ltd guarantees alphaLED branded XTM & XIM light engines for 10 years.
5 YEAR EXTENDED WARRANTY – XICATO XOB
Projection Lighting Ltd guarantees alphaLED branded XOB light engines for 5 years.
5 YEAR EXTENDED WARRANTY – BRIDGELUX COB
Projection Lighting Ltd guarantees alphaLED branded COB light engines for 5 years.
CONDITIONS
All products sold are recorded in accordance with Projection Lighting Ltd purchase records and where applicable project name references.
Customers’ statutory rights are not affected by this guarantee.
The guarantee covers the product only. Projection Lighting Ltd is not liable for any additional costs or consequential losses incurred. Projection Lighting Ltd cannot accept liability for damaged products after safe delivery has been accepted. The customer must carry out an examination when the product is delivered, and any damage must be reported within 24 hours. The product must be installed by a qualified electrician in accordance with the recommended installation instruction.
The guarantee is only applicable to the full luminaire package, as normally supplied by Projection Lighting Ltd. Any parts or subassemblies supplied for use with customer’s own equipment are not covered by our warranty. Our fixture warranty supersedes any warranties, conditions or failure rates communicated by our component suppliers. Notes: Spare parts have a one-year warranty. Emergency Packs have a three-year warranty; however, batteries are considered consumable items and have a 12-month warranty only. The guarantee will not cover any failures due to misuse, tampering or inappropriate installation.
FITTINGS SUPPLIED WITHOUT DRIVER
Fittings supplied without driver are covered by our full 5 or 10 year mechanical guarantee. All fittings are tested during manufacture to ensure 100% operation prior to dispatch. Each fitting is labelled with the necessary electrical requirements. Any driver selected by the end user must meet all requirements to ensure correct operation and long life. Electrical components are not covered under the mechanical guarantee. The guarantee will not cover any failures due to misuse, tampering or inappropriate installation. Any returns must be agreed and authorised by Projection Lighting Ltd prior to return.
INCIDENT REPORTING
All suspected product failures must be notified in advance by email to the Manchester Inside Sales Team at [email protected]
Any returns requests must quote the Projection Lighting product reference model number, original purchase information, date of purchase and order reference together with a description of the problem.
If validated an incident code number will be issued.
All returned items must be clearly identified by the incident code number issued.
Shipping of authorised returns to Projection Lighting Ltd is the responsibility of the customer and any damage during transit will not be covered by the guarantee. Any repaired and replaced item will be shipped back to the customer free of charge (UK mainland only).